Have you ever had this experience?  You call a company’s Customer Service line in hopes of speaking to a real live person.  To your infinite horror and dismay you reach… a machine.  And not just a machine, but a voicemail box booby-trapped with a series of options and preference settings.  “Press 1 for tech support; press 2 for billing; press 3 for a playlist of elevator music…”  And in the end, it takes you endless amounts of time and button pushing to finally reach a real person, if you ever do at all!

We totally understand!  And as real live people ourselves, we know how frustrating that can be.  That’s why we’ve made it simple for you.  We want you to able to reach a real live Customer Service Representative on the first shot.  At eFundraising, simply call our toll-free number, 1-888-875-1245, and press option #2.  Tah-dah!  In just two steps, an actual human being will come on the line to answer all your questions.

So now you know how to quickly reach our Customer Service team.

But how can you get the most out of them when you call?  Well, why don’t I introduce you to each of our team members to give you a little background on who you are speaking to, as well as some tips to help you get the most out of your call.

Introducing….

Randall

Favorite food: Jamaican Jerk Chicken

Favorite place: Montreal

Favorite non profit: The Foundation for the Eradication of Kenny G

Question for Randall: How can our customers get the most from our Customer Service team?

Randall’s Answer: Be prepared!  Please have your reference number handy when you call.  This will make things more efficient for you.

Victor

Favorite food: Oriental Cuisine

Favorite place: France (can you tell by his picture?)

Favorite non profit: Unicef

Question for Victor: How can our customers get the most from our Customer Service team?

Victor’s Answer: Have some understanding.  Knowing our dedication is to you, our customers, please remember that some factors are simply out of our control, and we will always do our best to give you the best.

Jenny

Favorite food: Sushi

Favorite place: Ireland

Favorite non profit: Locks of Love (Check out Jenny’s hair!! She is growing it so that in a few months she can donate it to make wigs for cancer patients.  We’ll have the picture update when she does)

Question for Jenny: How can our customers get the most from our Customer Service team?

Jenny’s Answer: Check your orders.  Call us for delivery information after placing your order so we can give you one-on-one assistance!

Johanna

The big cheese! Johanna is our Customer Service Manager. It’s amazing how she always keeps her cool… and her smile!

Favorite food: Indian

Favorite place: Chicago

Favorite non profit: Sarcoma Foundation

Question for Johanna: How can our customers get the most from our Customer Service team?

Johanna’s Answer: Don’t hesitate!  Our team strives to provide top of the line customer care, so do not hesitate to call us for help with executing a successful and efficient fundraiser.  We can guide you with tips on the best places to fundraise, getting organized with campaign calendars, sparking group motivation and much more.

There you have it!  Please feel free to share your eFundraising Customer Service experiences with us.  As wonderful and helpful as our team is, they need your input too!  Getting your feedback is the only surefire way we can continue to improve our service to you.

Take care,

Melissa